to Reimburse Customers for Food and Medicines
During Tropical Storm Isaias
(NEWARK, N.J. – August 17, 2020) PSE&G is expanding its
claims policy due to the COVID-19 pandemic so that customers whose electrical
service was interrupted by Tropical Storm Isaias for at least 72 hours can be
reimbursed for spoiled food and medication. The tropical storm knocked out power
for more than 575,000 customers in New Jersey, making it the fifth-most
destructive storm in our company’s 100-plus year history.
“We recognize that losing power in August, together with the
challenges of the COVID-19 pandemic, was a hardship for many of our customers,”
PSE&G President Dave Daly said. “Given the unique combination of
circumstances, we believe the right thing to do is to expand our claims process
to ease the burden on the customers most impacted by Tropical Storm Isaias.”
PSE&G will reimburse residential customers up to $250 and
commercial customers up to $5,000 for food spoilage if their service was
interrupted for 72 hours or longer between Aug. 4 and 12, 2020 because of
Tropical Storm Isaias.
For residential customers, food spoilage claims of $150 or less
must include an itemized list. Food spoilage claims over $150 must include an
itemized list and proof of loss (for example: cash register tapes, store or
credit card receipts, canceled checks or photographs of spoiled items).
Separately, customers will be reimbursed for losses, up to a
maximum of $300, for prescription medications that spoiled due to lack of
refrigeration. Customers must provide an itemized list of the medications and
proof of loss (for example: pharmacy prescription label or pharmacy receipt
identifying the medicine).
Commercial customers applying for reimbursement must supply an
itemized list of spoiled food and proof of loss (invoices, inventory lists,
Customers can apply for reimbursement at pseg.com/claims.
Reimbursement claims cannot be processed over the phone.
Customers will have until Sept. 16, 2020, to file claims.
Reimbursement is expected to take up to 60 business days from when a proper
claim form is completed and submitted to PSE&G.